Frequently Asked Questions
How do I send you my menu and photos?
Each product has a special field for uploading documents and photos.
When will I receive my menu?
All menus (digital and printable) are prepared within 48 hours.
What does the “Digital Menu” product include?
It includes hosting the digital menu (QR) on our servers, full customization with your content and free hosting for 30 days .
What happens after the 30 days of free hosting?
Hosting automatically renews via the Stripe link you used to sign up. You can cancel at any time.
What are “Printable Menus”?
They are print-ready files (high-resolution PDF) that you can print in your store or at any print shop.
Can I request a refund for the digital product?
Yes. Because our products are digital and personalized (custom design based on the information you provide us), there is a 60% refund option 7 days post-delivery.
According to European legislation (Directive 2011/83/EU):
- Digital products delivered electronically are exempt from the right of withdrawal when the customer gives explicit consent for immediate performance of the service.
- Personalized products/services cannot be returned. But we do offer partial refunds.
By completing the order, you agree that:
- The product is digital and personalized
- You want immediate execution
- You lose the right of withdrawal.
Can I change or update my menu after delivery?
Yes! We offer a monthly update service (e.g. price changes, new categories or dishes). You can subscribe to the Dynamic Menus plan.
Can I have both a printable and a digital version?
Of course! Many customers choose combination packages so that they have both a printed and QR version of their menu.
How is payment made?
All payments are made securely through Shopify. Choose from our available payment methods (Paypal, GPay, Debit/Credit Card, etc.).
If I want changes to the design or colors, is that possible?
Yes, minor customizations (like changing colors or logo) are included in the initial setup. For a fully personalized design, there is the Custom Plan .
Do I need technical knowledge to use my digital menu?
Not at all. We handle the entire process – from setup to hosting. All you need to do is send us your content.